Shipping policy

Where do you deliver Silver Tongue Foods products?

Silver Tongue Foods  deliver to Australia. 

 

Do you deliver Silver Tongue Foods internationally?

If you want the Silver Tongue Foods  to be delivered internationally, please contact our team via email to hello@silvertonguefoods.com  and assess the shipping requirements to the country in regards to any product restrictions, size and weight to make arrangements. 

All prices quoted on this website are in Australian dollars.

 

How do you arrange the delivery?

We use Australia Post and couriers for our local and international deliveries to ensure efficiency and quality of your gourmet products to be delivered at your door. However, we are not liable and unable to control what happens outside of our warehouse. 

 

What is your shipping fee?

Our delivery rates are fixed for your convenience. In the event of large quantities or rush order we may need to send you a quote at a different delivery rate. 

The shipping details in various regions are clearly listed in our Delivery Information Chart down below (all times are QLD). Please note that we only deliver on business days.

 

DELIVERY FEES

Area	Delivery Rate	Delivery Time (approximate)
QLD Metro	$10 Standard	1-3 business days
QLD Regional*	$10* Standard	3-5 business days after day order is placed
Interstate*	$15* Standard	4-10 business days after order is placed. Remote locations may incur an additional charge and delivery time.
Sunday delivery / Public Holiday delivery	N/A	Unavailable
Overseas**	Shipping rate shows at checkout	7-14 business days after order is placed.

 

*Outside of the QLD metro area: The delivery times are approximate as they can be affected by weather and road conditions. Due to extended COVID-19 restrictions and lockdowns, there are significant delays in parcel deliveries. A delivery may arrive earlier than stated above, but no liability is accepted for deliveries arriving later than stated.

**Overseas: The delivery times may vary due to the current COVID situation with limited number of international flights. Please allow up to 3-4 weeks to receive your order. Please send us an email for details via hello@silvertonguefoods.com .

 

How do I track my order?

An order tracking number will be sent to you via email after your order is received and processed by our team. 

  

If the person is not at home, will you deliver the  products? 

Australia Post and our local couriers usually provide the authority to leave the products at your recipient's address or a safe place (under the roof if possible) if unattended, or with a colleague or reception at their workplace if they are unavailable. If the products are not able to be left with any person, a card will be left to collect the parcel from their local post office or agent or redelivery will be arranged.

 

Can I cancel my order after checkout? 

No cancellation is accepted once payment has been received, and refunds will not be issued.